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Juan1Francisco2
Participant
February 1, 2026

Adobe Inc is charging me $34.99 for a subscription I do not have

  • February 1, 2026
  • 1 reply
  • 29 views

I have been getting charged for a subscription a do not have, I did not consent, I don’t have access, and I cant cancel. For a long time adobe has taken money directly from my account and I can’t do anything about it because I don’t have an active subscription. What I do have is a monthly charge to my account. What option do I have? Adobe has made it impossible for me to cancel. Time has gone by and they keep charging.  

[Moved to Account, Payment, & Plan by moderator authority]

    1 reply

    kglad
    Community Expert
    Community Expert
    February 2, 2026

    check your account, https://account.adobe.com

     

    if that shows no subscriptions, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.