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MPNQD88
Participant
May 29, 2026
Question

Adobe is a scam

  • May 29, 2026
  • 2 replies
  • 67 views

Crazy that I can’t get an answer on a phone call and there’s absolutely no support e-mail. I cancelled my plan in late Nov 2025 on a separate account. Made a new account with a different e-mail and here we are 6 months later and I’m still getting charged. I noticed because the charges are listed in a row of each other for me to notice something was off. I even have the cancellation e-mail. Screenshot attached. This isn’t the first time Adobe has done this either, and I have those receipts too

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 1, 2026

    Thanks for posting to this public discussion forum, ​@MPNQD88.

     

    The email in your post, now removed, was for a different account than the one you used for this public discussion thread. You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel the subscription, if it is still active.

     

    The account you posted from also has an active subscription, the same steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html can end your subscription under the current account.

     

    I don’t see any records of any attempts to ever reach us, ​@MPNQD88, and if your device or network is managed by an organization, then you may need their help to reach us or complete the instructions listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to manage your active commitments.

     

    For more information about the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

    Community Expert
    May 30, 2026

    @MPNQD88  you’d be better off posting on the Account, Payment, & Plan | Adobe DME forum

     

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