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Incredible_character8193
Participant
October 29, 2025
Question

Adobe is breaking UK law with unethical practices

  • October 29, 2025
  • 1 reply
  • 134 views

Adobe is in breach by not having a complaints procedure, which is a legal requirement in the UK. I shall be complaining to the FCA.

 

Also, being unable to cancel a product on the promise of a reduced rate for X amount of time is misleading and mis-selling, as a result, I shall be starting legal proceedings under the Consumer Rights Act and Consumer Protection Regulations.

 

It's about time terrible, exploitative companies such as yours are brought to heel.

 

I also expect my account to be deleted and a full refund of £213.57 to the bank account you've been unlawfully draining by the end of the week. Failure to do so will result in legal action for a far bigger sum.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 29, 2025

Incredible_character, thanks for posting about your subscription commitment to this public discussion forum. I am showing that the account is currently past due. This is why you are unable to complete the self-cancel process listed at https://adobe.ly/4qxEOC1.

 

For information on how to correct your account, see https://adobe.ly/3LftY3h. Once the account is in good standing, you will then be able to complete the self-cancel process. Once all commitments to Adobe have ended, Incredible_Character, and we have been reimbursed for any services rendered, you will then be able to request that your account be deleted. Please bookmark https://adobe.ly/48OypvR for more information. ^JW

I
Incredible_character8193Author
Participant
October 29, 2025

I'm not paying any more money to cancel a service I don't use and haven't used in months because I tried to cancel it, as I don't use the service.

 

Please cancel my account and refund the money owed to me.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 29, 2025

I appreciate that, Incredible_Character. Please click on https://adobe.ly/48P4O5v to speak with a member of our team who can help you further. You may need to use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW

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