Adobe is breaking UK law with unethical practices

Forum|Forum|5 months ago
October 29, 2025
2 replies
254 views

Adobe is in breach by not having a complaints procedure, which is a legal requirement in the UK. I shall be complaining to the FCA.

Also, being unable to cancel a product on the promise of a reduced rate for X amount of time is misleading and mis-selling, as a result, I shall be starting legal proceedings under the Consumer Rights Act and Consumer Protection Regulations.

It's about time terrible, exploitative companies such as yours are brought to heel.

I also expect my account to be deleted and a full refund of £213.57 to the bank account you've been unlawfully draining by the end of the week. Failure to do so will result in legal action for a far bigger sum.

Account management

john375351550mcc

Participant

Same problem here - I’m suddenly being billed £64.99 a month for Creative Cloud Pro which isn’t in my package and isn’t something I have subscribed to. It isn’t a bill I can challenge because apparently it’s not being billed under my adobe ID, just to my card. Hours wasted on line with customer support (on another continent). Am having to report fraud to the bank and block all payments to Adobe - be the first time in 30 years I’ve not had access to photoshop, but there are plenty of alternatives now.

Used to be one of my favourites, but looking at the many billing complaints it has turned into quite the disgusting company.

CreativeFlow98

Participant

I’m having a similar issue. It’s frustrating that the system seems to block the cancellation process as soon as there’s a billing discrepancy or a "past due" status. It feels like a loop where you can't leave because you owe money, but you owe money only because you can't leave.

I’ve been looking into the steps provided here, and it seems that according to Adobe's own guide https://adobe.ly/48OypvR/here, you can only request account deletion AFTER all commitments and payments are settled. This is exactly what the OP is frustrated about - being forced to pay for a service they no longer want just to get the right to close the account.

Jeffrey_A_Wright

Legend

Incredible_character, thanks for posting about your subscription commitment to this public discussion forum. I am showing that the account is currently past due. This is why you are unable to complete the self-cancel process listed at https://adobe.ly/4qxEOC1.

For information on how to correct your account, see https://adobe.ly/3LftY3h. Once the account is in good standing, you will then be able to complete the self-cancel process. Once all commitments to Adobe have ended, Incredible_Character, and we have been reimbursed for any services rendered, you will then be able to request that your account be deleted. Please bookmark https://adobe.ly/48OypvR for more information. ^JW

I

Incredible_character8193Author

Participant

I'm not paying any more money to cancel a service I don't use and haven't used in months because I tried to cancel it, as I don't use the service.

Please cancel my account and refund the money owed to me.

Jeffrey_A_Wright

Legend

I appreciate that, Incredible_Character. Please click on https://adobe.ly/48P4O5v to speak with a member of our team who can help you further. You may need to use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW

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