Adobe is making it hard to cancel.

Question

I am getting charged $32 a month from an account that i do not know the email or number for. I do not know how to fix this. On the other hand, I just got an email about how my account is going to be UPGRADED TO A $59.99/mo plan SINCE I GRADUATE NEXT MAY!!!! How does this make snese?! I graduate in seven months, so my student membership ends in seven days?? I am literally crying over here. I am already getting charged $390/year from an account i cannot access or cancel, and they are about to start double charging my account for the one I have access to.... Someone please help. If I cancel my card, will they still charge my new one? DO they have my account information, or just my debit card number? I feel like they are stealing and stealing, and as "easy" as it sounds to cancel your account, I have not managed to do so!!!!:( someody please.

John T Smith · Answer

If you are sure the charge is on an email that you never had, contact the fraud people at your credit card

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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