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Participant
September 1, 2024
Question

Adobe is not letting me Login even though my Subscription ends on 28th September 2024

MY SUBSCRIPTION ENDS ON 28 TH SEPTEMBER BUT ADOBE IS STILL ASKING ME TO BUY A PLAN WHEN I ALREADY HAVE A PLAN ,WHAT IS THIS NONSENSE ,WHEN I TRY TO PURCHASE IT THIS WHAT IT SHOWS ,PLEASE SOMEONE HELP ME OUT 

 

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1 reply

kglad
Community Expert
Community Expert
September 1, 2024

it looks like you cancelled your plan that expired sept 28th.  cancellation is immediate.

 

to start a new plan, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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