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Participant
July 16, 2025
Question

Adobe is scamming me

  • July 16, 2025
  • 1 reply
  • 102 views

I signed up for the free trial version of Adobe Acrobat PDF Reader about a week ago and immediately canceled the plan, as my sole intention was to sign a single document. However, it appears that the cancellation was not processed, and I am now being improperly charged on my credit card (which doesn’t even have the available limit to make the purchase in the first place). To make matters worse, I’m unable to cancel the subscription without changing the payment method to a valid card. To my surprise, there are perhaps dozens of identical complaints on Reclame Aqui just in the past week, so I suspect there may be some technical issue at play here. I’d like to reiterate that I canceled the subscription at the moment I activated the free trial and I will absolutely not accept being scammed like this.

1 reply

Shivangi_Gupta
Community Manager
Community Manager
July 16, 2025

Hi @murilo_5327,

We appreciate you reaching out. As per your account details, you have cancelled the subscription on the 10th day of subscribing. This is the reason you were charged after 7 day trial ended. As per Adobe's policy since you cancelled within 14 days, you are eligible for full refund. Please reach out to our support team here: https://adobe.ly/46Qzhii

They'll help you with the process.


^Shivangi