Adobe just charged my card, even tho I don’t have any products

Question

Hello!
 
I had a Lightroom plan that I cancelled in July, when the mandatory one year period ended. Tonight I noticed that I was charged 11.99€ from my bank account and as I look into it now, I have been charged the previous months also! I cancelled my plan after the one year mandatory period and when I log into my account, there are no active plans!
Why am I still being charged? I really don't like my email written here in public, but I cannot find an actual email of your customer care that I can write directly to.
This is really frustrating, why am I still being charged and for what?
[Moderator : Removed personal information.]
Kind regards
Egle Hiius

Manan Joshi · Answer

Hi @Egle26706762dp0h,You need to contact support and they shall resolve the issue appropriately. Follow the steps below to contact support.I will remove your email ID from the post.1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open3. In order to talk to a human type "AGENT" in the chat box4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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