Participant

Answered

Adobe Keep Charging even after I cancelled a free trial!

Forum|Forum|27 days ago
June 19, 2026
3 replies
29 views

I signed up for a free trial, cancelled the same day! I have the email confirmation

Still I was charged $48!!!

Unbelievable scam of an app and terrible user interface. I'm tempted to get a Mac again just so I don't have to use Adobe to manage PDFs (their Preview is soooo much better and free)

Correct answer ShivangiGupta

Hi @ThisAppisaScam,

I confirm a refund has been initiated by Adobe 2 days ago. It usually takes 12-14 days for the refund to get processed.

We appreciate your patience.

^Shivangi

kglad

Community Expert

@ThisAppisaScam

when i check, ai for acrobat is unselecte by default:

ShivangiGupta

Correct answer

Community Manager

Hi @ThisAppisaScam,

I confirm a refund has been initiated by Adobe 2 days ago. It usually takes 12-14 days for the refund to get processed.

We appreciate your patience.

^Shivangi

ThisAppisaScamAuthor

Participant

Only because I had to cancel TWICE! Apparently cancelling a free trial doesn't actually mean that

You're part of the scam clan

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscriptions?

ThisAppisaScamAuthor

Participant

Yes it did even though I had a confirmation email I had cancelled my free trial a week ago.

I have now cancelled that subscription

kglad

Community Expert

@ThisAppisaScam

previously, you probably cancelled your acrobat subscription, but failed to cancel your ai for acrobat subscription at that time. (those are two different subscriptions)

it’s more than 1 week later than the june 11 shown in your screenshot so i’m not sure what you’re showing.

in any case, recheck your account to confirm everything is cancelled.

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