Adobe Keep My Money, Help Me Cancel - Adobe Case ADB-41843906-B4Y3

No Refund Is Requested, Please Help Me Cancel

I've had recurring charges from Adobe for years, but do not recall an email address that could be associated with an Adobe - other than the one for this account.

Customer service refuses or are not provided with the proper tools to locate my account with my full name, bank account information and 5 months of transaction dates.

Please help cancel my account - snippet of Adobe's follow up below: