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Participant
December 22, 2024
Question

Adobe keeps asking me to change my password

  • December 22, 2024
  • 1 reply
  • 1225 views

I frequently get Adobe message to say "more than one user" and to change password. However, there is only one user, myself. Also when clicking the link to update my password I get a Russian (?) language menu popup? I am an English only language user account. This is obvioulsy both frustrating and concerning. Anyone with thoughts as to what might be going on?

 

 

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1 reply

kglad
Community Expert
Community Expert
December 22, 2024

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693 

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

Jeffrey_A_Wright
Community Manager
Community Manager
December 23, 2024

Amanda, please make sure any sign-in dialog boxes match what you see at https://adobe.ly/49V9ntA when resetting your password. I would also recommend you scan the current computer with security software to verify no malware or any other software is spoofing Adobe dialog boxes or causing redirection to unexpected websites. ^JW