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Participant
June 17, 2021
Answered

Adobe keeps asking me to sign in with deleted account

  • June 17, 2021
  • 2 replies
  • 1124 views

I deleted my Adobe account some weeks ago, and every time I open my computer there's a popupasking me to sign in with my OLD personal account. It states that my "personal account has been deactivated" (which is correct), and then asks me to either sign in with my old account or make a new one. When I try to log in with my old account, I can't. I can't type the password. So the only option I have is to manually stop it from the Task Manager. I don't want to make damage control, but make this stop and remove every trace of my old account - but I can't!

I've attached a picture. I've greyed out the first part of my email adress, it does not look like this in Adobe. In English it says "New user? Make a account [in blue]". "Forsæt" (greyed out) is "next".


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Correct answer Nancy OShea

Clearly you need to unistall your Creative Cloud software.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 18, 2021

Clearly you need to unistall your Creative Cloud software.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Participant
January 2, 2022

I uninstalled Adobe Creative Cloud and I'm still being asked for UN and PW everytime I open a pdf.

radzmar
Community Expert
Community Expert
June 18, 2021

I moved your thread here, because it is not related to a specific Adobe product.