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Known Participant
May 25, 2025
Question

Adobe keeps changing my password and blocking me saying there is more than one user

  • May 25, 2025
  • 1 reply
  • 844 views

I've seen others post about this but have not seen this situation solved. I have a computer at work and one at home. I am constantly being logged out and forced to change my password. I do not have anyone else using my product or computers. I had a case opened. He logged into my computer did work on both and told me it would never happen again. One week later it is happening and worse- forcing me out of the program. The programs are closed on the alternate computer (for example, if I am on work computer, the home computer has shut down the adobe apps). 

 

I really need to fix this as it's killing my day and I use adobe all day long.

1 reply

kglad
Community Expert
Community Expert
May 26, 2025

sign into your account and deactivate all devices listed.

jennmc1Author
Known Participant
May 26, 2025

I've done that but I can't keep deactivating one to use the other. Its constantly happening. 

kglad
Community Expert
Community Expert
May 26, 2025

you deactivate all.

then you sign into one computer and nothing else.

 

can that trigger the problem?