They like to take money from you wrongfuly and denie you a refund. even after you cancel.

I just wanted a public recored of one more that they robbed.

Adobe Virtual Assistant

Today, 11:10 AM

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You said:

Why have I been billed for this when I canceled on Feb 19 2026

Adobe Virtual Assistant said:

I see you have more than one plan. Which of the following plans would you like to cancel?

You said:

agent

Adobe Virtual Assistant said:

I’m sorry we weren’t able to help with that. If you’d like, I can connect you with a human advisor.

You said:

advisor

Adobe Virtual Assistant said:

Please stay with us while we try to connect you with an advisor.

System said:

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

System said:

You are now connected to Sagar, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

System said:

Sagar has joined the conversation

Agent said:

Sagar

Hello Shawn La Forme, I'd be happy to help you today, let me first pull up your account information and access your details. [Auto generated]

Agent said:

Sagar

I really appreciate your patience as I can see that you have an active subscription of Adobe acrobat pro and AI assistant for which payment has not been received on your account. could you please share me your concern so i can help you better.

You said:

Why have I been billed for this when I canceled on Feb 19 2026

You said:

I have confirmation email

Agent said:

Sagar

As i can check that you're not charged for this month you're last charged on 27th march and as the plan is active that is why attempts are made to make the payment and you can send me the confirmation email.

You said:

you need to refund febuary and march as i have canceled it

Agent said:

Sagar

As i can check sir the plan is not cancelled and active could you please send me the confirmation email.

You said:

enscon Mail - We're ...ry to see you go.pdf

File is no longer available

Agent said:

Sagar

Sir this is the cancellation email for the other plan of yours you had two acrobat pro and two ai assistant on your account through which one-one has been cancelled for acrobat and ai assistant and other are active.

You said:

why would i have two?

You said:

I don't want any

Agent said:

Sagar

Sure i understand that before cancelling i would like to help you with an offer we can help you with two free months on your account and then you can used the services for free without a single charge. Would like to go ahead with that?

You said:

Please process the refund as far as i knew i canceled the service as soon as i requested it.

You said:

no thank you.

You said:

I don't track my bank account and did not see payments coming out as a result didn't know you guy didn't cancelle the account.

You said:

other wise i would have contacted you and stopped it.

Agent said:

Sagar

Sorry sir but as i can check the services were active and not cancelled. If you want i can cancel your plan right now and the plans you requested to cancel are already cancelled and these are the other plans.

You said:

the card on file is no longer in use

You said:

i am not aware of any other plans and was under the impression that i had no plans with you

Agent said:

Sagar

No worries i'll cancel the plan right away for you but i want to let you know that refunds are not applicable as refunds are only applicable within the initial 14 days of the purchase and your plans is already crossed more than two months. Please advise how would you like to proceed?

You said:

do what you have to in order to fix this. I will be spreding the word on how when you cancell a plan with adobe to be very careful as you may still be contuned to be charged.

Agent said:

Sagar

I'm really sorry for the inconvenience caused to you I'll cancel the plan right away for you.

You said:

I see on a google search this is common practice for adobe

Agent said:

Sagar

Thank you for staying connected i have successfully cancelled the plan for you and you will not be charged anything for that in the future. I'm really sorry for the inconvenience caused to you. Is there anything else i can assist you with?

You said:

Sep 17, 2015 — I have requested to cancel my subscription. After that Adobe keeps charging me the monthly fee. This is theft in plain words.

You said:

there are many post like this

You said:

I am very upset you guys take my money and call this legal

Agent said:

Sagar

I'm really sorry for the inconvenience caused to you in your cased there were duplicate plans that's why you're getting charged, now i have cancelled it and you will not be charged anything for that in the future.

You said:

Feb 28, 2026 — I have also paid a fee for canceling earlier but somehow Adobe still charges me money for a plan I don't even have access to anymore.

You said:

Reddit · r/creativecloud 70+ comments · 3 years ago I wanted to cancel my Adobe subscription, but right after I tried, I received a message that there would be an $80 charge for early termination.

Agent said:

Sagar

Is there anything else i can help you with?

You said:

if i were you i would not work for a company that wrongfuly takes money from pepole

You said:

thanks for your time.

Delivered 11:36 AM

Agent said:

Sagar

I'm really sorry for the inconvenience caused to you sir.

11:36 AM

Agent said:

Sagar

Happy to help. A short survey will appear here in the chat window once we close this conversation. Please take a moment to rate your experience and help us improve. Thanks!

11:36 AM

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see if there’s an account being billed which still has a subscription