Adobe keeps extending my subscription without my permission

Question

I have been trying to cancel my subscription for over a year. Last year it said it would end in Feb, when I went to cancel it at the end of Janurary the date was moved to June. I didn't choose the discount because I didnt want to renew my subscription and start over. I haven't been able to afford this subscription for a very long time and now my payments are bouncing. I can't even update my payment plan to avoid the debt I'll go into when my account is suspended because there is no money in my account.

I have so much resentment for this company and I just want to end my subscription for the love of God. Can anyone help?

kglad · Answer

all subscriptions automatically renew unless explicitly cancelled. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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