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Scott_BFAR
Inspiring
July 13, 2026
Question

Adobe keeps resetting my password for no reason and today I can't login

  • July 13, 2026
  • 1 reply
  • 12 views

Adobe keeps randomly resetting my password because it thinks I’m using two computers at once. This invariably happens on the weekend when I’m not even working. First, Adobe’s overly aggressive AI is wrong, and it’s super annoying as a customer that has been paying Adobe for 20 years. That is not how you build customer loyalty, as if Adobe cares about that. 

Today however their was a system wide issue with password reset emails not being sent out, so I spent my Monday morning doing absolutely nothing except complain about Adobe on Reddit. 

Adobe needs to stop this. Seriously. It is absolutely inexcusable to be so overly aggressive, treat your clients like pirates, and then not let them have access to their accounts again. 

Boo hiss. This is a rant, and yes, I’m super annoyed and angry with Adobe right now. I would use another company if Adobe wasn’t a monopoly. For the love of God, please Adobe, stop treating your paying customers like this. It’s worse than Comcast, the most hated company in America. Enough already.  

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 13, 2026

    Thanks for posting, Scott.


    I apologize for any problems you are encountering with managing your account credentials.


    I see that you successfully opened the password reset and verification messages. Are you now able to log in?


    Please see https://adobe.ly/4fd4wqB for information on how to use your Creative Cloud Standard subscription on more than one computer.


    I reviewed your account and see a few other password resets and several verification messages, but the resets don't seem to occur that often, Scott.


    How many computers are you using your Creative Cloud subscription on, Scott? ^JW

    S
    Scott_BFARAuthor
    Inspiring
    July 13, 2026

    Jeff

     

    I knew you were going to ask how many computers I use this on. The answer is two. The answer is also that they are not used at the same time. AND, I’ve had this subscription since the beginning of time, I am not over using the account, and it is Adobe, not me, who needs to reflect on this. Adobe’s AI has started tracking users and is doing this. It’s over aggressive, it’s draconian, and it needs to stop. 

    If Adobe’s AI is convinced I’m abusing my license, it should at the very least log out one computer, not reset the password. This is absolutely obnoxious and uncalled for. 

    And I apologize in advance if I’m coming off as harsh, but this has happened numerous times now, it has always been when both computers are inactive, and each time I’ve complained, Adobe representatives have questioned whether or not I’m abusing the license but have never publicly questioned why all of a sudden Adobe is doing this, or whether or not this AI policing has gone too far. It’s gone too far. I am not abusing the license terms. And finally, as a reminder, I am a long time paying customer, not a software pirate. 

    Thanks

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