adobe me cobro de nuevo cuando me reembolso

Forum|Forum|10 months ago
April 4, 2025
3 replies
735 views

Compré el plan de 249 para Photoshop y lo cancelé el mismo día 03/04/2025. Me hicieron un reembolso y hoy me llegó como saldo retenido en mi tarjeta. Más tarde, Adobe hizo el cobro de 249 otra vez y ya no tengo saldo retenido 04/04/2025 . No puedo hablar con un agente porque están cerrado hasta el lunes

Windows

Correct answer Kanikas

number of subscriptions?

subscription date?

cancellation date?

Hi there,

We are here to help you. I see that you had purchased a Creative Cloud Photography plan under the same ID as with this community. The subscription was cancelled and refund was also issued. After the refund, I don't see any new charge on this account. I hope it's not the refund that you are looking as charge? Could you please share a screeshot with the charge? Please hide any personal information in that screeshot.

Thanks
^KS

U

ursula_3222

Participant

Me vuelven a cobrar y me bloquean mi cuenta

Shivangi_Gupta

Community Manager

Hi Ursula,

We appreciate you reaching out. I looked into your account details. I can see that you have an active monthly plan to Acrobat Premium since 26 days. This is the reason you have been charged.

You can get all your account related details here: https://adobe.ly/47jhGQD

I hope it helps.

^Shivangi