Answered
Adobe Monthly Subscription refund?
Hey, Today my Monthly Student plan changed to normal plan and I get charged a price I cannot pay. I cancelled my subscription but I cant see anywhere how can I get a refund, can you help me?
kgladCorrect answer
Community Expert
November 2, 2024
if your plan is self-managed (ie, not managed by your school), contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
otherwise, if school managed, contact your admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html
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