Participant

Answered

ADOBE NO ME DEJA PAGAR CON NINGUNA TARJETA

Forum|Forum|2 years ago
September 21, 2023
20 replies
25110 views

no puedo suscribirme devuelta a creative cloud. cuando quiero hacer el pago sale el siguiente mensaje: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." No es problema del banco porque intente con 5 tarjetas distintas

Correct answer kglad

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Show previous replies

E

ERWINU

Participant

hola estoy con el mismo problema hace semanas que quiero comprar soy de ARGENTINA y probe con todas las tarjetas ya sea de DEBITO, CREDITO Y CREDITO INTERNACIONAL y no me deja pagar con ninguna tarjeta que basura es ADOBE

alerender

Known Participant

Solo para agregar ... es uno de los motivos por el que dejé de usar Adobe.
SON UN DESASTRE . Evidentemente no les interesa vender

S

Sebastián5CF6

Participating Frequently

Hola, tengo el mismo problema, han encontrado solución?

Community Expert

did you try klarna?

Participating Frequently

He visto lo de Klarna pero yo tengo un plan en especifico el cual no quiero perder, hoy di de baja mi cuenta con la premisa de que puedo volver a comprar el mismo paquete, pero el problema de las tarjetas sigue existiendo, no he podido volver a comprar porque todas salen rechazadas, no es problema del banco, es problema del sistema de adobe, arreglenlo.

M

Mundo Médico37792049ak4a

Participant

Tengo el mismo problema. He probadoo con 5 tarjetas distintas y siempre me salta un error y en mi caso incluye que el codigo postal también es erroneo.

kglad

Community Expert

@Mundo Médico37792049ak4a

what country?

M

Mundo Médico37792049ak4a

Participant

Perú

M

Milton378073531v3p

Participant

El problema se da en que se intenta comprar con otra región que no es la de residencia, solo cambiando el pais ya se puede hacer la compra

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

K

Katalina36604543kpe5

Participant

Me está pasando exactamente lo mismo y ya me comunique con los de soporte y ninguno me ha dado alguna solución concreta 😞

kglad

Community Expert

@Katalina36604543kpe5

did you use klarna?

D

defaultzhc3kk05wmlg

Participating Frequently

Hola! Alguien lo pudo solucionar? No me toma ninguna tarjeta. Ni visa ni master ni debito

MP. 😞

N

nadia34789752m7fg

Participating Frequently

Hola, ayer recién pude pagar. Me communique con atencion al cliente todos los días durante un poco más de una semana, hasta que un agente me dijo que mando mi caso a revision por otra area de atencion al cliente. Espere unos días y como no recibia respuesta volvi a comunicarme y después de hablar con 3 agents uno pudo pagar mi suscripcion desde su cuenta usando mi tarjeta de debito de arg.

D

defaultzhc3kk05wmlg

Participating Frequently

Gracias. Voy a ver si mañana me hago un tiempo para comunicarme

yessael.parra@gmail.com

Participant

pudiste solucionarlo? me pasa lo mismo

N

nadia34789752m7fg

Participating Frequently

No, no pude. Mañana me voy a comunicar de nuevo pq me dijeron que Mandaean mi caso como a revision a ver cual es el problema

N

nadia34789752m7fg

Participating Frequently

Hola, pudiste solucionarlo? Me esta pasando lo mismo, ya probe con varias tarjeta y nada

kglad

Community Expert

@nadia34789752m7fg

contact adobe support.

kglad

Correct answer

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

N

nadia34789752m7fg

Participating Frequently

hi, thanks for your reply. I already contacted them 3 times and they keep seayin the same, that its a problem with my card but i know its not. thats why i wanted to know how lorenzo solved this problem

kglad

Community Expert

use a different card

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