adobe not giving refund after cancelling on same day of subscription.

Question

I started a free trial of Adobe Creative Cloud on July 22, 2025, which was set to end on July 28, 2025. Unfortunately, I forgot to cancel on time, and I was charged AED 230 on July 29, 2025.

I immediately cancelled the subscription the same day (July 29), well within Adobe’s 14-day refund policy. I also received a credit memo for AED 223 from Adobe on July 29 confirming the cancellation and refund. However, I have still not received the refund to my account.

Could someone please help me with this issue or guide me on how to escalate it? any contact number or mail for UAE Region?

Thank you.

Jeffrey_A_Wright · Accepted Answer

interesting screenshot showing you would be refunded in 5 days, but that's not what users should expect.

Kglad, it depends on the financial institutions involved. By setting the expectation for 14 days, we know that anyone, anywhere on the planet, regardless of the payment method, will have received their refund.

There can still be exceptions, which Kanika, Shivangi, and I will be looking out for, but in general, refunds will take up to 14 days to complete. ^JW

kglad · Answer

check your account, https://account.adobe.comwhat's it show?

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