Adobe not letting me cancel my trial plan

Question

I have had the email from Adobe saying my free trial plan is coming to an end and I can cancel or just leave as is and start paying. I have logged in and gone through to the correct place to cancel the plan but when I click the final button I get an error message and it doesn't finish the cancellation. The whole process is fine until this point so it seems very strange and In can't help but feel like it's a scam. See error message attached. Can someone tell me what to do as I have tried all morning so far and it's the same message. I tried on my phone and laptop.

Shivangi_Gupta · Accepted Answer

Hi liz_1963We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/3Jl6Ek4 ^Shivangi

kglad · Answer

while waiting, try using a mobile phone's updated non-opera browser with wifi disabled to see if you can cancel using that.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded