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MJM276932507zri
Participant
April 18, 2023
Answered

Adobe Partner Offer cannot be accessed

I want to redeem an offer and am redericted to www.adobepartneroffer.com.

 

However, the website cannot be accessed so that I can't get my redeem code. Is the website down for some reasons? Why don't Adobe fix this issue?

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    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    June 23, 2023

    Dan, and others, thank you for your reply; as others have stated, the site https://www.adobepartneroffer.com/ is again experiencing technical difficulties. The site has been down since June 9, 2023.

     

    I will now be locking this discussion. Please see https://www.adobepartneroffer.com/ for updates about the status of the site. If you have specific questions about how the outage will affect you, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.

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    47 replies

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    Nokkback
    Participant
    May 4, 2023

    Is there any information when the site will be available again? Been getting this error.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 4, 2023

    @Nokkback 

     

    what exactly are you trying to do and access?

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    Nokkback
    Participant
    May 4, 2023

    I got a 1-Month free subscription for creative cloud from western digital and been trying to redeem it over the adobepartneroffers website.

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 2, 2023

    Try using another web device / browser that accepts cookies and does not have script blockers or VPN enabled.

     

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    Nancy O'Shea— Product User & Community Expert
    faalil
    Participant
    April 19, 2023

    Adobe Partner offer page is not reachable when click on "Click Here"from adobe contributor dashboart blue ribbon.
    its redirecting to bellow attached error page, Please look in to this issue 

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 19, 2023

    again, the site is down.

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      faalil
      Participant
      April 19, 2023

      Thank you for the reply,
      Yes , i know that the site is down, i want to when they will fix this issue or are they aware of this issue, beacause the site is not reachable for last 4, 5 days

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      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      April 18, 2023

      MJM, sorry you are unable to access the Adobepartneroffer.com site. What type of offer code are you trying to redeem? Did you purchase an Adobe membership or a particular software title?

       

      Please see https://helpx.adobe.com/download-install/kb/redemption-code-help.html for information on redeeming a redemption code to gain access to both subscription and non-subscription Adobe offerings.

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      atlrcfp
      Participant
      April 27, 2023

      I'm also encountering this issue when trying to follow a link directing to www.adobepartneroffer.com.

      In my case it's to redeem an offer for creative cloud, offered from Logitech.

      The above mentioned link (https://helpx.adobe.com/download-install/kb/redemption-code-help.html) for redeeming codes does not seem to be applicable in this case, as I don't have a 6 character/digit code to use.

       

      I'm also unable to contact Adobe chat support - clicking on "Contact Us - Start Now" link on the support page (Adobe Help Center) has no response (with pop-ups enabled in Edge).

       

      Help gratefully recieved on this issue.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 27, 2023

      @atlrcfp 

       

      you need to have an adobe subscription to contact adobe support via chat.  do you?

       

      also, i recall a few previous logitech redemption problems in the past that were resolved by contacting logitech.

       

       

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 18, 2023

        yes, the site is down. retry in a day or two.

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        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        April 18, 2023

        Hi @MJM276932507zri,

        I also see that the site is not responding and seems to be down. What you could do is contact Adobe support, they should be able to help you with your redemption. To contact support follow the instructions given below
        1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
        2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
        3. In order to talk to a human type "AGENT" in the chat box
        4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

        P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

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        -Manan
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