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Question

Adobe Payment origin

Forum|Forum|4 days ago
April 6, 2026
3 replies
16 views

I have received monthly charges for $62.99 (was $34.99) for a while from Adobe. Those charges should not originate from this account, as this account has a plan from my university. I want to track down the account that those charges are coming from so I can cancel it, any advice on how to do this? I tried inputting every single email I’ve ever used to no avail.

Community Expert

Community Expert

You need to click the ‘unknown charge’ link to find out where the money is going

If you do not have a charge on another account you call the fraud number for your credit card

Community Manager

Community Manager

Thanks for posting, @liemprao!

I can confirm that there are no active commitments, subscriptions, or recent charges on any of your accounts.

As suggested by @kglad please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with your active subscription, @liemprao.

Community Expert

Community Expert

yes, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962