Adobe Photograpy Plan is paid, but showing as expired

Question

I am subscriber of Adobe's Photography plan for many years and never had any problems. Today I was going to use photoshop as usual and it asked to pay for a plan in order to use the app. The last payment was march 23th and it should be ok. When I log on Adobe, it shows that I have a photography 20GB plan with all apps available, but none of them is working anymore. The credit card is also ok and the next payment should be only on april 21th.

Does anyone can help me?

mvlaran · Accepted Answer

If you call support in your language, be sure to check the time window.

Hi there!

I called local (brazilian) support and the problem is solved!

Due to a problem with the Brazilian payment intermediation company, the account was placed in a suspended status. Adobe is moving payment management from this company to themselves and in some cases it doesn't happen automatically (which was my case) and the solution was to do it manually.

After doing so, the applications showed up as available again.

I have another problem now. Altough Photoshop, Bridge and Lightroom are installed, they are not showing up as installed in the Creative Cloud App.

Do any one know how to force Creative Cloud App to detect those installations ?

Thanks a lot!