Adobe Photoshop Account cancel the subscription

Question

Dear Adobe Support,
I have two Adobe Photoshop accounts, and I would like to cancel the subscription on one of them while continuing to pay for the other. My details are as follows:
 
Full Name: Klaudia Wojsyk <email address removed>
Unfortunately, on one of the accounts, I lost my credit card and am unable to link a new one. Additionally, I forgot the password, so I am unable to make payments or log in to cancel the subscription. I would appreciate your help in canceling the subscription and resolving this issue to avoid any further charges.
 
The second account is active and paid for regularly, so there are no issues with that.
 
Please assist me with this matter and confirm the cancellation of the subscription.
 
Thank you in advance for your help and prompt response.
 
Kind regards,
Klaudia Wojsyk

kglad · Answer

no one here can cancel except you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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