Adobe Portfolio reset after buying new subscription

Question

Hii!After my new school year started I had to rebuy my 1-year subscription. I do this via an external, trustworthy website that gives me a student discount. Before rebuying, I got two e-mails regarding my Adobe Portfolio, asking me to renew my subscription. I did this on the actual date mentioned, the 19th over september. In the e-mail it says I wouldn't lose any of my content, yet my website seems to have fully disappeared and reset like I have never had one. Is it just lost forever, or can I do anything to get it back? A screenshot of the e-mail:Kind regards, Mare

kglad · Answer

you may be paying for 2 subscriptions. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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