Adobe prepaid months are not added

Question

Hello dear support community, today I redeemed a new code for my 20TB Adobe photography program. My end date for my previous prepaid account was November 25th, 2022. Now I have redeemed my new code and it has today as its start date and runs until 07/11/2023. What about the time left on my old prepaid code. It can't be that my redeeming time doesn't add up. Thus, almost 4 months would expire. Many greetings

John T Smith · Accepted Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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