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Question

Adobe Pro 24 - Microsoft word to adobe conversion.

Forum|Forum|5 months ago
August 12, 2025
2 replies
167 views

Hello,

I purchased adobe pro 2024 through my Lenovo laptop purchase. I have it downloaded and installed.

Adobe is sending me message limiting me to 1 word to pdf conversions month saying to upgrade to pro.

inhave pro!!

whag the heck is going on, I'm trying to submit a job resume and can't convert my cover letter. And no support email straight to Adobe.

SOS!!! I spent $160 for Adobe pro 24 and it saying I'm limited to 1 word conversion a month? What did I pay for???

thanks,

kglad

Community Expert

@sincere_Daisy1659

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Dave Creamer of IDEAS

Community Expert

On Adobe's home page, log into your Adobe account with your Adobe ID.

Then check your account settings. This will show you any subscriptions or purchases you may have.

Did you get a serial number from your purchase? If so, register the number with your Adobe account.

It's also possible you got a "coupon" code to purchase the software and you need to actually purchase it through Adobe.

If it is not registered with Adobe, they wouldn't know anything about it. If you can't register it, you would need to contact the company you purchased it from.

David Creamer: Community Expert (ACI and ACE 1995-2023)

S

sincere_Daisy1659Author

Participant

Still is not working. They are now charging me $20 a month of adobe pro... so what the heck did I spent $160 when I purchased it though Lenovo?

How can I get in touch with adobe? Their customer service is horrible.

it is not Lenovo fault. They gave me serial number and my adobe account said adobe pro active through July 2027. And I was signed in on my pdf desktop program as well. I either need $160 refund for what I purchased originally or I need my $20/month subscription to be refunded and confirmed I will still receive pdf conversion with the license I bought with my Lenovo laptop.

I had to give up and purchase the $20/month subscription in order to access the word to pdf conversion but I would like this rectified.

Please help! Or I will need to contact Better Business Bureau.

Thanks,

Will

Dave Creamer of IDEAS

Community Expert

Did you try the community area devoted to subscription and account issues:

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all

David Creamer: Community Expert (ACI and ACE 1995-2023)

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