Adobe pro testperiod automatic renewal

Forum|Forum|1 year ago
November 3, 2024
3 replies
2664 views

Adobe pro testperiod automatic renewal. I got a test period "for free", but forgot to cancel the plan. Suddenly I'm on a YEARLY plan, which I don't remember was written in the first offer (but probably was with very small letters 😞 I feel cheated, having to pay 50% for the rest of the year - not getting anything in return.

Account management

Correct answer Jeffrey_A_Wright

you may be correct. ie, your situation may not be sympathetic, but there's nothing to lose by trying.

Exquisite Gazelle, I can confirm that you have successfully canceled your plan. Please see https://adobe.ly/3CeX66s for information about any fees or charges that may be applied. ^JW

Nancy OShea

Community Expert

You mean Acrobat Pro? Adobe is a company name like Apple & Microsoft.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
X (formerly Twitter): https://x.com/adobecare

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

contact adobe support and make your case.

helgel85156945Author

Participant

Thank you, I made my case here on purpose, since I saw several others have fallen in the same "Trap". Customer service will never help me, since the mistake is my own. I just want to highlight again that this sistem to bait people to sign for a "free" test period, knowing that surely 5-10% will forget to cancel it in time, and then people automatically have to pay FOR A WHOLE YEAR, not only the month they forgot, is cheating, it's a system to make money on the expences of normal people. Shame to Adobe!

Averdahl

Community Expert

Many times they do help and solve the issue for people in the same situation as you. Definitely worth a try. 🙂

Customer service will never help me, since the mistake is my own.

By @helgel85156945

John T Smith

Community Expert

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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