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Participant
July 18, 2023
Answered

Adobe provides a terrible user experience when it comes to payment and plans canceling!

  • July 18, 2023
  • 1 reply
  • 478 views

I want to change the registered credit card for my payment because the card is no longer available to me and this card is not registered in my name. I can't add the new card I want to add, because I don't have a sufficient balance on my card yet. I will upload it when appropriate. but the problem is that this needs to be stopped as there is an attempt to withdraw money from an account that is not mine. I would like to either cancel my subscription or have the registered card information completely deleted from my account, if necessary, you can cancel all my subscriptions. I can't believe that there is such a huge company that is causing so much trouble in this regard. I had to try forty times to cancel it, but I was not successful. adobe is really terrible at this.

This topic has been closed for replies.
Correct answer Manan Joshi

Please contact Adobe support in such a case, they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

Manan JoshiCommunity ExpertCorrect answer
Community Expert
July 18, 2023

Please contact Adobe support in such a case, they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
July 18, 2023

the problem still persists and after this answer adobe makes it seem like the problem is solved before I confirm the problem is solved. It doesn't make sense!

kglad
Community Expert
Community Expert
July 18, 2023

i marked the answer correct (because it is the correct answer).

 

why didn't contacting adobe supply work for you?