Adobe refuses to assist me with my refunds

Forum|Forum|3 months ago
October 23, 2025
1 reply
106 views

I have been promised a 12 month refund as you can see below, 3 of the months came through. 9 of them didn't as I had updated my card details recently, therefore, the system sent the 3 months to my new card and 9 months to my old (expired) card. This has also been confirmed by my bank. It has been over a month and they still refuse to give me back the 9months I have been owed. I also tried contacting them through the chat section and agents have been leaving the conversation rather than helping me. Any one got any advice?

Billing

Jeffrey_A_Wright

Community Manager

Evangelos, thanks for posting your concern in this public discussion forum. I reviewed your recent support cases and can confirm we were unable to provide a refund because the method of payment on file had expired. I understand you will be contacted so a refund can be arranged. Please use the steps listed at https://adobe.ly/47kE6iJ to provide any updates to support case ADB-42215982-X1D1. Please be aware that the team that will be contacting you is observing the Diwali holiday, so there may be a slight delay. ^JW

E

evangelos_3031Author

Participant

Hi Jeffrey,

As this is taking too long, would it please be possible to forward me a number so I can speak on the phone with someone and deal with this in real time? Ideally this would be in the UK, Ireland Region.

FYI - The refund has been attempted and failed ... because (surprise surprise) has been attempted on the expired accoount details AGAIN resulting in the below (see photo). That has happened after I have SENT my updated my details and explained this to more than 5 people. It is exhausting reaching out to people through a tiny chat, only so that they will try to sell me more services instead of listening to what the actual problem is...