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user05425333118031
Participant
September 29, 2024
Answered

Adobe Refuses to Remove or Delete Credit Card Payment Method - FTC Fraud Report Filed

  • September 29, 2024
  • 1 reply
  • 923 views

Adobe refuses to allow customer and restricts the contact center being able to remove or delete credit card informatin from the user account. FTC fraud report filed https://reportfraud.ftc.gov. 

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

    Correct answer Kanikas

    Hi, we hear you. 

    Though you will not be able to delete the card details from your account, however, Adobe support can help you with the same. Please contact support here: https://adobe.ly/4eDF8sJ;

     

    Thanks 

    ^KS

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    September 30, 2024

    Hi, we hear you. 

    Though you will not be able to delete the card details from your account, however, Adobe support can help you with the same. Please contact support here: https://adobe.ly/4eDF8sJ;

     

    Thanks 

    ^KS

    U
    user05425333118031Author
    Participant
    September 30, 2024

    Thanks @Kanikas. Opened a case with Adobe Support to remove the credit card payment method. Kindly restore the knowledge article that guides users in this direction. 

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