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Omar29494724bmfj
Participant
July 29, 2025
Answered

Adobe refusing to cancel my subscription.

  • July 29, 2025
  • 2 replies
  • 238 views

I have attempted to cancel my subscription and I get an error that "Unable to laod data".

I'm in California and this is against the law.  

I contacted support and a rep by the name of "Subbaiah" refused to cancel the subscription.

Correct answer kglad

try a mobile phone browser with wifi disabled 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 30, 2025

and can you determine if changing web browser's helped you cancel?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 29, 2025

try a mobile phone browser with wifi disabled 

gupta shivangi
gupta shivangi
Legend
July 30, 2025

Hi @Omar29494724bmfj,

Thanks for reaching out. As per your account details, I can see that you have successfully cancelled your subscription. Let us know if you have any questions for us.

 

^Shivangi

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    Omar29494724bmfjAuthor
    Participant
    July 31, 2025

    I think everyone is missing the point.  I TRIED TO CANCEL THE SUBSCRIPTION AND WAS TOLD NO.  THIS IS A HUGE ISSUE.  This goes against California law.  Why would a company like Adobe allow this?

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