Skip to main content
Participant
July 18, 2026
Answered

Adobe rejects my payment before contacting my bank (Turkey)

  • July 18, 2026
  • 1 reply
  • 45 views

Hello everyone,
I'm trying to subscribe to Adobe Firefly Pro Plus, but I can't complete the payment.
The error I receive is:
"Your payment couldn't be processed. Please check your payment details. If the problem persists, try another payment method or contact your bank."
The problem is that my bank confirms they never receive any payment authorization request from Adobe.
Here is what I have already checked:
My credit card information is correct.
It is a valid İş Bankası (Türkiye İş Bankası) Visa credit card.
International online payments are enabled.
I have successfully used this card internationally before.
I entered all card details manually (not autofill).
I tried different browsers and devices.
My bank confirmed there is no declined transaction on their side.
It seems that Adobe rejects my card before the payment request reaches the bank.
Has anyone experienced the same issue, especially from Turkey? Is there any solution or something I should check?
Thank you!

    Correct answer caroline_edits

    Hey there! Sorry for the trouble with payment. Since this question requires sensitive information to solve (email, payment method, etc.) we do not recommend solving it on our public forums.

    Please start a secure, private chat with our team here: https://adobe.ly/4ho4Qp6

    You can select the 💬 icon in the bottom right to start the chat. Hopefully they can help!


    Thanks,

    Caroline

    1 reply

    caroline_edits
    Community Manager
    caroline_editsCommunity ManagerCorrect answer
    Community Manager
    July 23, 2026

    Hey there! Sorry for the trouble with payment. Since this question requires sensitive information to solve (email, payment method, etc.) we do not recommend solving it on our public forums.

    Please start a secure, private chat with our team here: https://adobe.ly/4ho4Qp6

    You can select the 💬 icon in the bottom right to start the chat. Hopefully they can help!


    Thanks,

    Caroline