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Anonymous
November 25, 2021
Question

Adobe remotely blocked paid account

  • November 25, 2021
  • 2 replies
  • 209 views

Adobe blocked my account remotely and now I cannot open the PDF editor I am still paying for! Why is Adobe's support so poor? If I ask the chat they tell me it is an teams account and I need to go to my admin, but then again, my admin asks them support to solve it and they simply don't reply. Is this normal Adobe behaviour?

 

 

 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 25, 2021

Your Team administrator has a console through which they must submit a ticket requesting customer support. 

 

Keep in mind that this is Thanksgiving Holiday in the US.  All businesses are closed.  And phone support is only available Monday through Friday during normal business hours.

 

Nancy O'Shea— Product User & Community Expert
T
Test Screen Name
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November 25, 2021

When it is a team, your admin is the only person who could solve it. The team admin may have to talk to Adobe, but it is their job.

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