Adobe ripped me off - didn't cancel plan

Forum|Forum|5 years ago
August 27, 2020
2 replies
583 views

Last year I tried to cancel my plan & as a result, Adobe sucked me into completing the annual plan by offering a few of the remaining months free of charge - I was still going to have to pay for something I no longer use, but it was a slightly less shtty situation. Then they were supposed to END IT at the completion of that yearly subscription, which was in May 2020. Guess what? They're still charging me and I can't contact anyone about it... NO the website chat box doesn't offer any assistance. I'll have to arrange bank and court proceedings if they can't refund my last few months and stop charging me. This software is like a parasite.

FAQ

B

Bruno24535581t7bh

Participant

Just ripped me off too only agreed to 7 day free trial now charging mee $110 fees for cancelation what a joke... Never using their software again [abuse removed by moderator]

LinSims

Community Expert

Did you cancel before 14 days were up, or attempt to?

If so, contact customer support. They may be able to reverse the charge for you. This is at their discretion.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

LinSims

Community Expert

What you were given was a retention incentive to get you to keep your subscription, essentially allowing you to have a 15-month long subscription while paying for a year. Subscriptions roll over automatically. This is explained in the subscription terms you agreed to when you purchased the product. It is your responsibility to remember when the subscription ends and cancel it during its last month to avoid the cancellation fees.

This link provides information on how to cancel a subscription:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you type AGENT into the chat box, you will be connected to a live person. Or you can perform a web search for "Adobe Customer Support phone number", which will provide you with a region-appropriate number.

Be aware that, because of the pandemic, wait times for both the web chat or a phone call are likely to be far longer (I waited two hours the last time I called). Please be polite and professional when speaking with the agent; they didn't set the policies although they may be able to help you with your issue, and like all of us they are under a lot of stress.

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