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Adobe saggart

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I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

ShivangiGuptaCorrect answer

Community Manager

Hi @Fearless_Heroaf38

We appreciate you reaching out.

I looked into your account info and I can confirm that all your Adobe subscriptions are cancelled and Adobe has initiated a refund today. It usually takes 10-14 days for the refund to get processed.

Let us know if you have any additional questions.

We'll be happy to help.

^Shivangi

F

Fearless_Heroaf38

Participant

merhaba,

13 Ekim’de ücretsiz deneme sürümü satın alıp aynı gün iptal ettim. Ancak hesabımdan az önce 489,15TL çekildi. Paramın iadesini talep ediyorum.

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ShivangiGupta

Correct answer

Community Manager

Hi @Fearless_Heroaf38

We appreciate you reaching out.

I looked into your account info and I can confirm that all your Adobe subscriptions are cancelled and Adobe has initiated a refund today. It usually takes 10-14 days for the refund to get processed.

Let us know if you have any additional questions.

We'll be happy to help.

^Shivangi

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^Shivangi

T

Tranquil_Twilight6272

Participant

Goedendag,

Ik word voor de derde keer belast voor Adobe Saggart. Heb 1 account bij jullie en ik word twee maal belast. Ik wil graag 1 account behouden, maar durf nu niets te annuleren, Hoop dat jullie kunnen helpen.

Met vriendelijke groet,

Jaap Maars

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kglad

Community Expert

@Tranquil_Twilight6272

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see if you have an account (or more than one account). then check that (those) account(s), https://account.adobe.com

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caring_worldviewb07a

Participant

Please help I am being charge R480 by Adobe saggart Dublin

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kglad

Community Expert

@caring_worldviewb07a

usre https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 and then check the billed account, https://account.adobe.com

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AkanshaAshra

Community Manager

Hi
caring_worldviewb07a

Hope you are doing well, and thank you for reaching out. We’re sorry for the trouble you’re experiencing.

Please try the steps outlined in this help article and let us know if they help resolve the issue.
As we checked currently you don’t have any active subscriptions.

You can also use the link shared by our Community Expert, Kglad, to help identify the charge.

Hope this helps!
^Akansha

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daring_makerf07e

Participant

Same here, I already cancel the account and they are still taking my mmoney.

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kglad

Community Expert

@daring_makerf07e

check your account, https://account.adobe.com to confirm everything is cancelled. and save your trial start and trial cancellation emails from adobe.

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Casa+Milan

Participant

I am likewise being charged by Adobe Saggart Dublin but I have no more activated plans. How do I cancel the card billings?

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Amal Jaiswal

Community Manager

Hi @Casa+Milan

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/4hKoEDc and see if that works.

~Amal

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Randy Hagan

Community Expert

This is a user-to-user forum, and we can't intercede in this matter for you. We're here to address technical issues.

But that doesn't mean I can't offer some assistance for how you can handle this yourself. This is the latest information that I've found to address Adobe subscription cancellations:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other

Hope this helps,

Randy

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Kanikas

Legend

Hi martina_meggiorin4551,

I see that you have an Adobe account under the same ID that you are using with this community. There is no active subscription under this ID. Do you have an Adobe account with a different account? In case you are not sure, please take help of this link to locate an unknown charge: https://adobe.ly/48DyCSk.

Hope this helps.

Thanks
^KS

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