Participant

Answered

Adobe Saggart

Forum|Forum|1 year ago
August 16, 2024
4 replies
11156 views

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

Billing

This topic has been closed for replies.

Correct answer kglad

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Iyanuoluwa233

Participant

Please I didn't subscribe for this plan and it was deducted from my account why pls @ <email removed by mod>

kglad

Community Expert

@Iyanuoluwa233

these are public forums. remove your personal info.

if you started a trial, it automatically rolls into a subscription unless everything is cancelled. you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

to find the account with the subscription and then use the following info to cancel your subscription:

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

MashianeT

Participant

Hi there, I want to unsibscribe, I do not need subscription any more. How do I do that?

D

Drakester2333

Participant

I received a $9.99 charge from Adobe Saggart Dublin. Makes no sense. I have not purchased any adobe products and thw Dublin office is closed. Who do I contact?

kglad

Community Expert

@Drakester2333

what's your account show, https://account.adobe.com

Kanikas

Legend

Hi Drakester2333,

We're here to help you. I see that you have an active Adobe Express subscription under the email ID being used in the community.

Let us know if there is any other information that you are lookign for.

Thanks
^KS

kglad

Correct answer

Community Expert

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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