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Adobe Saggart

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Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

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kgladCorrect answer

Community Expert

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

T

Tranquil_Twilight6272

Participant

Wij hebben een Adobe account vanaf 26 oktober 2025. In augustus 2026 kregen wij een storing en hebben toen weer een account aangemaakt. Adobe Saggart. wij betalen nu al 3 maanden 2 keer 24,19 maar we hebben maar 1 account nodig. Graag wil ik vragen de laatste op te zeggen en 3 maal 24,19 terug te boeken op mijn rekening. vr.gr. Jaap Maars

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kglad

Community Expert

@Tranquil_Twilight6272

do you have a teams or enterprise subscription?

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AkanshaAshra

Community Manager

Hi @Tranquil_Twilight6272

Thank you for reaching out to the Community. We understand how concerning it can be to see charges for more than one subscription when you only need one.

We checked the account you used to post here and can see one active Creative Cloud Photography plan with 1 TB, purchased in October last year.

At the moment, we don’t have the details of your previous account, so we’re unable to check its subscription status or the additional charges. For your privacy and security, please do not share your email address or other personal account details publicly on the Community.

If the subscription you want to cancel is linked to your previous account, these resources may help:

Once you regain access to the previous account, you can review the subscription and available cancellation options. Refund eligibility will depend on the subscription and applicable cancellation terms.

We hope this helps you get the duplicate subscription sorted out.

^Akansha

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M

Merry_Flower5c8b

Participant

I have the same. Zero accounts and they are charging me £178.75 I do not use their services and they cannot even locate the bank details their end on it. It is a legit payment but they cannot see it. They are struggling badly and this might be a dodgy business practice.

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AkanshaAshra

Community Manager

Hi @Merry_Flower5c8b

We checked the email address used to post your query, but we couldn't find an active Adobe subscription associated with it.

There may be another Adobe account that was used to make the purchase. If so, please post your query from that account so we can review the subscription details more closely.

For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

Identify your Adobe charge

Hope this helps, let us know if you face any other issues.

^Akansha

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L

Langa

Participant

Hi. I have a monthly subscription of R152.00 and would like to cancel. Kindly advise the steps to cancel.

Zee

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kanikas28368183

Community Manager

Hi Langa,

Please follow the steps shared in the link to cancel the subscription: https://adobe.ly/4wXHBqv.

Hope this helps.

^KS

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T

Theresia

Participant

Unsubscribe with immediate effect plse

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kanikas28368183

Community Manager

Hi Theresia,

I understand this can be a bit confusing, especially when you see multiple subscriptions on the same account.

It looks like you have two plans. Acrobat Pro and Acrobat AI Assistant. The billing issue is with Acrobat Pro, while the AI Assistant plan is still active.

If you’d like to cancel a subscription, please follow the steps shared in the help link provided: https://adobe.ly/4yu3Q91. It will walk you through the process clearly.

If something doesn’t seem right or the steps don’t work as expected, feel free to reach out here.

Thanks
^KS

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Iyanuoluwa233

Participant

Please I didn't subscribe for this plan and it was deducted from my account why pls @ <email removed by mod>

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kglad

Community Expert

@Iyanuoluwa233

these are public forums. remove your personal info.

if you started a trial, it automatically rolls into a subscription unless everything is cancelled. you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

to find the account with the subscription and then use the following info to cancel your subscription:

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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MashianeT

Participant

Hi there, I want to unsibscribe, I do not need subscription any more. How do I do that?

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D

Drakester2333

Participant

I received a $9.99 charge from Adobe Saggart Dublin. Makes no sense. I have not purchased any adobe products and thw Dublin office is closed. Who do I contact?

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kglad

Community Expert

@Drakester2333

what's your account show, https://account.adobe.com

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Kanikas

Legend

Hi Drakester2333,

We're here to help you. I see that you have an active Adobe Express subscription under the email ID being used in the community.

Let us know if there is any other information that you are lookign for.

Thanks
^KS

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kglad

Correct answer

Community Expert

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Translate

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