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Participant
May 12, 2025 9:22 AM UTC
Answered

Adobe Saggart hidden payment

Dear Adobe Support Team,

 

I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

 

This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe.

 

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

 

Thank you in advance for your prompt assistance.

 

Best regards,

Islam Salikhanov

kglad
kgladCorrect answer
Community Expert
May 12, 2025 1:09 PM UTC

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

and if you suspect fraudulent use of your credit card, report to your credit card issuer.

14 replies

Participant
Nov 14, 2026 6:25 AM UTC

Hello. For the past couple of months, either two or three months, I have been charged $29 monthly but I don’t know why? I used Adobe in the past but I canceled everything. I used your site here and it showed me three separate Adobe products that I had subscribed to in the past. It even showed me one of them for October of this year. Ma’am, or sir I never applied for any other Adobe product. How do I find out why you keep charging me? Is there someway I can get your help to research. I assume you can see where I logged in through Apple to you. Does this mean I need to go to Apple to figure this out? Thank you 

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Participant
Nov 2, 2026 4:42 AM UTC

Why am I being billed monthly on my credit card from Adobe Saggart Dublin?

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kanikas28368183
Community Manager
Community Manager
Nov 2, 2026 6:14 AM UTC

Hi PieterV8, I understand the unexpected charge may have been concerning. I can see that you have an active Acrobat Pro subscription under the same ID you use for this community, and the subscription has been active for more than two years. The charge you’re seeing is related to that subscription.

I hope this helps clarify things. If you have any other questions, please feel free to reach out. We’re happy to help.


Thanks
^KS

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Participant
Oct 10, 2026 5:46 PM UTC

I have just noticed that I have been charged AED 76.65 monthly for a subscription I did not purchase. It appears to be related to Adobe Saggart, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

Thank you in advance for your prompt assistance.

Best regards,

Ashraf Elsherbiny

ashraf.elsherbiny@gmail.com

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Participant
Sep 28, 2026 5:22 PM UTC

I experience the same problem. Now when I search for help, I got directed to other scammers who offered to help stop these debit orders, which now happen more than once in a month. I noticed that these “helpers” were also scammers when they requested my bank card details, which I refused. I think the best solution is to get a new card……..

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kglad
Community Expert
Community Expert
Sep 29, 2026 3:50 AM UTC

​@Gleeful_Twilight6141 

 

if you suspect fraud, report it to your credit card company.

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Participant
Jul 25, 2026 9:22 AM UTC

Adobe,

I’m getting billed R388.70 and R152.95 respectively for something I have no idea about. I do not own any Adobe apps. Can you stop this payment immediately, please. Thank you.

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Participant
Jul 25, 2026 7:40 AM UTC

 have just noticed that I have been charged RM 95.98 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

 

This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe.

 

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

 

Thank you in advance for your prompt assistance.

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Participant
Jul 25, 2026 9:25 AM UTC

There are so many people reporting the same issue that it seems to be a scam. I’m getting billed twice a month for a service I don’t even own nor know about.

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kglad
Community Expert
Community Expert
Jul 25, 2026 12:59 PM UTC
Michael Razafiarison
Participant
May 6, 2026 12:19 PM UTC

Got the same issue today, a year after it happened. I guess there is a breach on the security system. Never had this before, it happened 1 month after I subscribed to adobe photo editing package anually

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 12, 2025 1:09 PM UTC

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

and if you suspect fraudulent use of your credit card, report to your credit card issuer.

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Kanikas
Legend
May 12, 2025 9:28 AM UTC

Hi Islam_Salikhanov2638,

 

We are here to help you. I see that you have an Adobe account under the same ID as with this community. There is no active subscription under this ID and no charge as well. Do you have a different Adobe ID? Did you get an email? Do you mind sharing the payment receipt? Please cover the private information before sharing the receipt.

 

 

Thanks
^KS

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