Skip to main content
I
Islam_Salikhanov2638
Participant
May 12, 2025
Question

Adobe Saggart hidden payment

  • May 12, 2025
  • 2 replies
  • 1661 views

Dear Adobe Support Team,

 

I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

 

This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe.

 

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

 

Thank you in advance for your prompt assistance.

 

Best regards,

Islam Salikhanov

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 12, 2025

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

and if you suspect fraudulent use of your credit card, report to your credit card issuer.

    Kanikas
    Kanikas
    Legend
    May 12, 2025

    Hi Islam_Salikhanov2638,

     

    We are here to help you. I see that you have an Adobe account under the same ID as with this community. There is no active subscription under this ID and no charge as well. Do you have a different Adobe ID? Did you get an email? Do you mind sharing the payment receipt? Please cover the private information before sharing the receipt.

     

     

    Thanks
    ^KS

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices