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Participant
May 12, 2025
Answered

Adobe Saggart hidden payment

  • May 12, 2025
  • 8 replies
  • 2950 views

Dear Adobe Support Team,

 

I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

 

This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe.

 

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

 

Thank you in advance for your prompt assistance.

 

Best regards,

Islam Salikhanov

Correct answer kglad

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

and if you suspect fraudulent use of your credit card, report to your credit card issuer.

8 replies

Participant
July 25, 2026

Adobe,

I’m getting billed R388.70 and R152.95 respectively for something I have no idea about. I do not own any Adobe apps. Can you stop this payment immediately, please. Thank you.

Participant
July 25, 2026

 have just noticed that I have been charged RM 95.98 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription.

 

This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe.

 

Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur.

 

Thank you in advance for your prompt assistance.

Participant
July 25, 2026

There are so many people reporting the same issue that it seems to be a scam. I’m getting billed twice a month for a service I don’t even own nor know about.

kglad
Community Expert
Community Expert
July 25, 2026
Michael Razafiarison
Participant
May 6, 2026

Got the same issue today, a year after it happened. I guess there is a breach on the security system. Never had this before, it happened 1 month after I subscribed to adobe photo editing package anually

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 12, 2025

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

and if you suspect fraudulent use of your credit card, report to your credit card issuer.

Kanikas
Legend
May 12, 2025

Hi Islam_Salikhanov2638,

 

We are here to help you. I see that you have an Adobe account under the same ID as with this community. There is no active subscription under this ID and no charge as well. Do you have a different Adobe ID? Did you get an email? Do you mind sharing the payment receipt? Please cover the private information before sharing the receipt.

 

 

Thanks
^KS