Adobe said they'd credit me and instead they charged me again. I need customer support.

Forum|Forum|4 years ago
June 27, 2021
2 replies
334 views

Bro wtf. I tried cancelling my plans because of the pandemic crap that's got me broke and now they're trying to charge me over a hundred dollars just to cancel a monthly plan? Pretty convenient stunts to pull during a huge crisis. Awesome guys, love it. Well since you've also abandoned the weekends to hang with your millionaire friends hopefully a lawyer or someone in this freakin community can tell me why when I went to change my plan your website said I'd get the difference for downgrading but instead you just charged me for the new plan. Super awesome too considering it's going to make me eat another 34 charge from Chase who just loves raking in that fee money. Seriously screw you guys.

This topic has been closed for replies.

M

markek47818101

Participating Frequently

They're charging you for the year because despite Adobe's misleading characterization, there is no monthly plan only a "yearly plan paid monthly". The contract you signed is basically for a year on installments so if you cancel it early you're still on the hook for the balance of the year. This is just one of the many reasons why Adobe absolutely sucks and why I refuse to pay them another penny.

John T Smith

Community Expert

>there is no monthly plan

Yes there is... for more per month and for SOME programs

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

John T Smith

Community Expert

Nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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