adobe saying payment was declined

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i just paid and the money came out my account but adobe saying it was declined. and im still locked out. Customer Service saying they are closed for the weekend, who can i talk to today!

macOS

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Peru BobCorrect answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarecation on the computer to be deactivated.

Peru Bob

Community Expert

I've moved this from the Photoshop forum to the Account, Payment, & Plan forum.
Scroll down here to see a list of the forums:
https://community.adobe.com/html

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Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarecation on the computer to be deactivated.

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davescm

Community Expert

This is a user forum - we are not Adobe employees and cannot access accounts or answer account specific issues. Only Adobe customer service agents can do that.

Note : Please do not respond to any private messages purporting to be from Adobe staff. Scammers are known to pose as staff on PMs to try and access account information.

Dave

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