Adobe says expired, but I pay monthly

Forum|Forum|5 years ago
April 26, 2020
3 replies
2304 views

I have it set up to pay for Adobe on a monthly basis, however it keeps tells me my trial has expired and closes the app. I verified once more that the payments are still being made successfully and they are. What do I need to do to get this resolved?

This topic has been closed for replies.

Jana308320251pd8

Participant

I have the same issue now it's 2024 what should I does it still have the same way of solving or is there anything different now?

kglad

Community Expert

you can check your account, https://account.adobe.com

and you can contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Nancy OShea

Community Expert

Assuming your plan is active and payment details are current.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

B

Beth5E49

Participant

I have the same issue and we should not have to do this EVERY MONTH...yet we do. Very frustrating and time-consuming to have to "fix" this issue every month even though our credit card has been charged. PLEASE FIX THIS SO WE DO NOT HAVE TO DO THIS EVERY MONTH!!!!