Participant

Answered

Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it.

Forum|Forum|5 years ago
August 2, 2020
6 replies
10065 views

In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact anyone about this is rediculous. Is there any way I can get into contact with someone to cancel this fee being charged to me? Thank you in advance.

Creative Cloud

Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Y

yl_3969

Participant

For future reference, you need sign in as personal account, not school account. I signed up with .edu and automatically logged in using school account and saw nothing under plans.

D

Dayna33595305uwdi

Participant

I'm having the same exact problem right now, I'm on hold talking to customer service. I had to cancel my debit card because of this and I thought the problem was solved but now they're charging my NEW card. Apparently the bank is still linked and they're charing me for adobe STOCK $30, so it won't even show up in subscriptions in the adobe menu. I'm trying to get a refund.

kglad

Community Expert

not much to offer here if you contact adobe.

L

Lilly327646707g8f

Participant

I have been trying for about 500 years to cancel my monthly subscription. I finally was able to reach a live person on this number 800-915-9428. This was the FOURTH number I was given by a chat agent when all the other numbers either hung up on me, or only sent me to the same account page that says I do not have a plan. Do NOT accept the option to receive a text. Just click 1 for each menu option and then you finally reach a live person. I was FINALLY able to get my subscription cancelled. Good luck!

B

Brent23662957mn2e

Participant

I am having the same exact issue!

D

defaultxl1g62897cd3

Participant

Hey, did you ever get this fixed? A friend of mine is having the same issue and adobe supports been dodging her for months. I'm convinced it's fraud from either an outside source or directly from adobe, but they're clammed up about it.

C

Cassidy22062638wywg

Participant

did she ever get this fixed

John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

B

Brent23662957mn2e

Participant

I can't open chat because it says I need to "contact my system administrator"

kglad

Community Expert

do you have a team or enterprise subscription?

do you have a school subscription?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded