Inspiring

Question

Adobe scammed me. "Fraudulent activity detected on your Adobe Account"

Forum|Forum|2 years ago
April 12, 2024
10 replies
2207 views

Adobe is a scam. Here is why:

My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.

Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support.

After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription.

During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks.

______________________________________

Heya,

I purchased my Adobe subscription plan approximately a month ago and have been using it without problem.

I'm using my plan on my personal computer and my iPad. However, after I installed Adobe Acrobat on my iPad today, I received an email stating that "Fraudulent activity detected on your Adobe Account" and my yearly, paid subscription is now canceled. No more explanation.

My problem is, I don't understand why this is happening at all. I need InDesign to continue the project I'm working on. Even though Adobe support said that they are investigating, 5-7 days is a bit much, so I wanted to ask, why do you think this happened?

I've seen similar posts and people seem to have either purchased from third-party websites or they are sharing the account. I don't, so I have no idea why.

This is a bummer for me, so I just wanted to ask.

Billing

This topic has been closed for replies.

B

Berke.Author

Inspiring

Today Adobe refused my refund.

kglad

Community Expert

is support refusing to refund an active account?

B

Berke.Author

Inspiring

Hello, I just had the following mail: Your access to Adobe apps and services has been successfully restored. We sincerely apologize for any inconvenience and appreciate your patience and attention in resolving this issue. But I still don’t have access. Adobe even canceled the free month that was given to me as an apology.

My subscription was canceled twice without a valid reason. I want to recover my accoumt Also I was given a free month as an apology, even that is canceled I didn’t request a cancellation I got an email today that it was fixed today With a sincere apology, only to find that it wasnt.

after three specialists no one helped me remedy the situation at all.

B

Berke.Author

Inspiring

So the adobe agent is attempting to double charge me even though I recieved the following mail:

B

Berke.Author

Inspiring

So Adobe forced me to get a refund. Adobe scammed me because of a price increase, and stole away my subscription.

Durşng this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tryied their best to lose a customer for a few bucks.

Maybe they will cheat me out of my refund too?

B

Berke.Author

Inspiring

Oh also, they even canceled the 1 month free sub they gave for putting me through all the trouble of unjust cancelation. How ironic.

C

chndmrl

Participating Frequently

it might be a misunderstood, it is better to contact to another agent to resolve it with another case.

B

Berke.Author

Inspiring

So I contacted adobe support and told them I did not ask for a cancelation. I belive because I told the support agent (who was very unhelpful) that I requested a refund if there won't be an investigation, they though it was good idea to cancel my account without a refund upon a lie.

This is malicious intent at its best, and I feel like Adobe is trying to scam me at this point.

B

Berke.Author

Inspiring

My account was deactivated again, upon "my request"?

B

Berke.Author

Inspiring

My account is reactivated.

There were no explanations, so I still don't know the reason.

kglad

Community Expert

understood.

B

Berke.Author

Inspiring

So I've contacted Adobe Support today since it has been a full week before they canceled my subscription. I told them that I needed to purchase another service and I wanted a refund. The support didn't even acknowledge my request, and simply replied that I would be contacted. This level of service is simply infuriating.

I initially thought this was a scam because, after my purchase, adobe raised the subscription prices. So I believed they wanted to cheat me from buying a subscription while it was cheaper.

But I was wrong, they just want to grab free money (there are other verbs for this action), without any service or explanation. I'm still awaiting word from the so-called expert team.

kglad

Community Expert

it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

in the meantime, you can start another subscription with a new adobe id/email address.

B

Berke.Author

Inspiring

This is not the case. I don't understand why you insist on this. As I've mentioned before, I've purchased through Adobe Website.

Adobe recently updated its prices for Türkiye. There were no discounts. I've checked my Credit Card, and I'm positive I've paid Adobe directly.

B

Berke.Author

Inspiring

I've confirmed that my CC subscription is indeed, canceled. I wasn't given a reason yet, but I was told by adobe support that someone will investigate and contact me in 5-7 business days.

kglad

Community Expert

thanks for that update. let us know when you hear back from adobe.

Nancy OShea

Community Expert

Scammers say all sorts of ridiculous things in emails. Are you sure it's legitimate and not an imposter pretending to be Adobe?

Contact Adobe Support directly by online chat or Twitter/X.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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