ADOBE STARTS CHARGING ME AFTER I CANCELED!!!!

Question

I have been trying to reach their customer service but it's all in vain. I guess the money is just all lost at this point! I have canceled my student Creative Cloud since I am done with my classes where I need the creative cloud. That was in Dec 20, 2017. Then suddenly, I got charged $75 on December 26th without a "reason" for it on my credit card. The transaction literally just says "Adobe Systems". What the hell Adobe. I am incredibly disappointed!

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Anonymous · Answer

Good morningIn August 9th , after wanting to try the free trial, 3 days later, I tried to cancel my suscription trial, but the option was not where their support forum said it would be. Therefore,  I waited more time 2 days or so, finaly since I got no answers I tried to delete my account, in order to communicate that I'm not using this program and to avoid being charged for this reason , but I see that I have been charged around 40 dollars since then for two months and I don't want to keep being charged from now either.I have been trying to reach their customer service but I wasn't being payed attention.  I would like to get a refund for the amonut I was charged and I want to cancel my plan to stop being charged since it doesn't make any sense . The transaction says "Adobe Systems" for that amount of money. Please, I would appreciate if you can help me with the support system to have a solution for me and the rest of people who are going trhough the same situation. Tahnk you.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded