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DikkieBaan
DikkieBaan
Participant
February 28, 2023
Answered

Adobe stealing my money

  • February 28, 2023
  • 3 replies
  • 973 views

AND THERE IS NOWHERE TO CONTACT CHAT OR PHONE. 

Like FAQ and contact pages eagerly forward to forum, but dont display phone nr or chat link, terrible criminals. 

 

You guys are sneaky bastards, I got into a subscription i never activated, then get forced to pay a whole year when i want to cancel. Im a student and dont have this money, THIS IS THE LAST TIME IM USING YOU GUYS 

 

I'm posting this here, because quite frankly this site and navigation SUCKS. 

i cant wait for Davinci and AI solutions to sweep the rug from under adobe, industry standard my ass. 

 

 

 

    This topic has been closed for replies.
    Correct answer kglad

    your browser needs to allow cookies and popups for the chat window to open.  using a mobile browser is usually successful.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 28, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    or Twitter:
    https://twitter.com/AdobeCare

    DikkieBaan
    DikkieBaanAuthor
    Participant
    February 28, 2023

    I managed contacting in safari, not in chrome regardless of cookie settings.. 

    I don't appreciate the practices of memberships and how users get (mis)informed. Cancelled all my subs now, goodbye adobe 👋

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2023

    these are user forums.  you're not addressing adobe here.

     

    regardless, goodbye.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 28, 2023

    Moved to Account...........forum.

    DikkieBaan
    DikkieBaanAuthor
    Participant
    February 28, 2023

    Im using chrome, and chat doesnt open up. I support popups opening, on safari i can reach chat. 

    But seriously, how can you guys not support the most common browser, still in the middle of getting this solved, then im cancelling all my adobe products. 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 28, 2023

    your browser needs to allow cookies and popups for the chat window to open.  using a mobile browser is usually successful.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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