adobe stock을 체험하려고 신청했는데 유료결제가 되었고, 취소하려니 수수료가 몇십만원이네요;;

Question

제목에 말씀드린대로 무료체험 식으로 신청했었는데 한달쯤 된 것 같아서 취소하려고, 다시보니 유료결제가 된거였고, 연간결제 형태로 되어서 되려 조기취소수수료가 어마어마하네요?

adobe라는 큰 회사에서 이런식으로 고객을 낚시합니까?
무료체험 버튼을 누른다는게 어찌어찌 유료버튼은 누른거에 대해서는 저의 책임이니, 결제된 부분에 대해서는 수긍한다치고,
취소하게 되면 이런 수수료 발생하는 부분에 대해서는 신청할때에 확실하게 고지해야 하는 것 아닙니까? 무서워서라도 바로 정신차렸을텐데
어디 무더기글자속에 보이지도 않게 환불정책 집어넣고서는 사전에 고지되었다고 대답하겠죠?

저는 엄연히 취소정책 사전고지를 못받았고, 앞으로 다가오는 구독 취소 바랍니다.

LinSims · Answer

Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

I don't know what the Adobe sign-up pages look like for you, but this is what it is in English:

You'll note that it mentions you have to cancel by a certain date to avoid fees.

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