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Anonymous
February 17, 2023
Question

Adobe Stock Charging Me After Free Trial

  • February 17, 2023
  • 3 replies
  • 873 views

I was just being helped by your agent B, who disconnected on me as I was trying to get my problem solved. I need to cancel my Adobe Stock subscription without the $164.97 surcharge because 1. It was a free trial for the first 6 months, 2. I'm not even supposed to be charged that because the surcharge is for ALL Creative Cloud apps and I ONLY have adobe stock, and 3. Your agent just disconnected on me, not sure if it was just connection issues but I'm pretty sure B just left because I started to ask a lot of questions and then the chat just disconnected. I have screenshots of every message from that chat. I have proof.

 

Now the Adobe Virtual Assistant is taking forever to reconnect me. I don't know if you all are just avoiding me now or what.

 

Here is the entire chat:

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 18, 2023

the chat is pretty clear. you have a one year subscription and will be penalized if you break your contract.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 17, 2023

>free trial for the first 6 months

 

Where did you see that?

I have NEVER seen a free trial over 30 days

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 17, 2023

    Right.  There is no such thing as free 6 month trial. You get 1 month free + a 14 day grace period to cancel without penalty.

     

    Cancellation Terms: 

    You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel during the first month of your subscription, your payment method will not be charged, and your service will continue until the end of that month. If you cancel within the first 14 days of the second month of your subscription, you’ll be fully refunded. Should you cancel more than 14 days after the start of your second month, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

     

     

    Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 17, 2023

      [Moderator moved from Stock Contributors to Accounts, Payment & Plan.]

      Did you read the TERMS you agreed to when you joined and gave Adobe your payment card & expiration date?

       

      Log-in to your account below.  Click on Manage Plan.

      https://account.adobe.com/plans

      ===============
      How do I Cancel my Subscription?
      https://helpx.adobe.com/manage-account/using/cancel-subscription.html
      ===============
      Subscription & Cancellation Terms:
      https://www.adobe.com/legal/subscription-terms.html

      Failing that, CONTACT ADOBE SUPPORT:
      ================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

      Nancy O'Shea— Product User & Community Expert
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