Adobe Stock payment window keep crashing every time I click "Update Payment" for my team subscription.

Question

I am trying to update my adobe stock payment method, and am unable to because the payment window that pops up keeps crashing. I have tried clearing my cache, opening it in an incognito tab, opening it in a new browser, and even on a different computer. Nothing seems to be working.

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, RaeMech.

I appreciate your use of our Adobe Stock service, and I apologize for any problems you are encountering when updating your payment method.

You have been very thorough in your testing, RaeMech! For your next steps, please work with whoever manages the devices and network within your organization. You have already tried using multiple devices and browsers, so you will need to increase your access to complete the steps listed at https://adobe.ly/4wuvRvB to update the payment method.

Please update this public discussion if you have any additional questions, RaeMech. ^JW

Susanne330802145gjm · Answer

Did you find a solution to this? I’m having the same issue. I click Add new to update my payment method. Enter the card details and click Save and pay. It then says “Saving your information” and then a popup window appears, but it stays blank. The new payment method is not saved. I’ve also triedIncognito mode and in both Chrome and Microsoft Edge on my PC, as well as Chrome on my iPhone. I have a personal account, so I have no one in “my organization” to talk to.

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