Adobe Stock refund not received after cancellation

Question

Hi,I subscribed to the Adobe Stock – 10 assets a month + AI Studio plan, which included a free trial starting on July 22.The first payment was charged on July 30. I cancelled the subscription on the same day, and I was informed that I would receive a full refund. I also received an email confirming that the service would end that same day, July 30.However, it is now August 14, and I still have not received the refund.This is becoming very frustrating because I have been trying to contact Adobe directly, but I cannot find a proper email address or live chat option. Every time I try to get help, I am redirected to the FAQs or the community forum.Could someone please explain how I can check the status of my refund or contact Adobe Support directly to resolve this?Thank you.

Jeff_A_Wright · Accepted Answer

Thank you for reaching out, ​@casual_friendshipbd8c.I apologize for any delay in your expected refund.I can confirm that the Adobe Stock subscription was canceled on July 30. Since more than 14 days have passed and the refund has not been processed, we'll need to look more closely at the transaction to determine the cause of the delay.Please contact us directly using the options available here so we can review the refund status with you:https://helpx.adobe.com/contact.html?rghtup=autoOpenYou can also review Adobe's subscription terms and cancellation policy here:https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlPlease update this public discussion thread if you have any additional questions, ​@casual_friendshipbd8c.

kglad · Answer

if you have still have an ai studio plan, your refund would be expected to be applied to that still existing subscriptionand you can check your account, https://account.adobe.com

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