Participant

Answered

Adobe Stock without asking for it

Forum|Forum|24 days ago
June 23, 2026
3 replies
28 views

I have the following situation:

I had trial subscriptions Creative Cloud, and apparantly also Adobe Stock. Before my Creative Cloud subscription renewed, I received a notification and chose to continue it. For Adobe Stock, however, there was no notification and no reminder email.

Now Adobe is gradually charging me around €400. I can barely afford Creative Cloud right now. I definitely cannot afford Adobe Stock. I do not even need this service.

I understand that Adobe wants to make as much money as possible, but pushing customers into subscriptions like this is not acceptable. I am a student, and I have a payment method linked to an account that currently has no money in it. The 14-day cancellation period has already passed, but there has to be a way to cancel this Adobe Stock subscription without paying a cancellation fee.

Under normal circumstances, this would be a different situation. But I went through my emails again, and I honestly cannot describe it any other way than saying that I was tricked into this subscription.

Correct answer LeBrDud

resolved, thanks

kglad

Community Expert

for others, then cancel the unwanted subscription (stock).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @LeBrDud.

I am very sorry for any confusion you may have encountered with the signup process for our services. I also understand the concern about cost savings, and I am glad to hear that you are finding value in your Creative Cloud subscription, @LeBrDud.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment to Adobe Stock. I don’t see any records of any previous attempts to reach us, @LeBrDud, so try using a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If an organization manages the device or network you are using, then you will need their help to reach us.

I apologize for the confusion with signing up for Adobe Stock, @LeBrDud, and can confirm that you have not used any of your current credits. Please be aware that when you end an Adobe Stock plan, you will lose any unused credits. You may want to review what is available on Adobe Stock to confirm there is no value in the offerings before ending your new commitment to Adobe Stock, @LeBrDud.

For more information on the Adobe Stock cancellation process, see https://www.adobe.com/legal/subscription-terms.html.

Please update this public discussion thread if you have any additional questions, @LeBrDud.

LeBrDudAuthor

Participant

Hello, thank you for considering my situation.

On the link you sent me, I cannot reach any actual people, the “Expert Support” button leads me to an AI that gives me unhelpful responses.

I will try to call the line helpline tomorrow, if there are no other options.

Jeff_A_Wright

Community Manager

Thanks for the update, @LeBrDud.

I am very sorry, but there are still no records of any attempts to ever reach us, including your most recent attempt. Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Please work with your school or someone locally if you are unable to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

kglad

Community Expert

change your plan to one that does not include stock, https://helpx.adobe.com/manage-account/using/change-plan.html

LeBrDudAuthor

Participant

Hi, thanks for your response.

It doesn’t show any other options, unfortunately.

Cloud and Stock are two different plans.

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